Frequently Asked Questions & Answers

  • How do you create a pet profile?

    1. Scan the QR code on the product

    2. Register an account or log in with your Facebook or Google account

    3. Click "Add tag" and enter the activation code

    4. Set up your pet profile and save.

    5. Now it's done. You can scan the QR code to make sure you have received all the information.

  • Why do we choose QR code tags?

    In today's society, the problem of lost pets has become increasingly common. Research shows that up to one in three pets is at risk of getting lost. This highlights the need for a safe and effective method to quickly locate pets. By using QR code tags, you get a practical solution where your pet's information is always readily available, increasing the chances of quickly reuniting with your beloved pet.

  • Do I need to get a subscription or are there any hidden fees?

    No, we have no subscriptions or hidden fees . All you need to do is register an account for free , which you can do easily via e.g. Facebook or Google . You only pay for the one-time product you buy, and there are no ongoing costs.

  • Can I use the tag on something other than a necklace?

    Yes! You can attach the tag to bags, leashes, key chains or other items that you want to be able to track if they are lost.

  • Is my personal data secure?

    Yes! We handle your information with high security and only share it when someone scans the badge . You can choose which contact details you want to be displayed.

  • What happens if someone finds my pet and scans the tag?

    When someone scans the tag, they see your contact information and can quickly call or message you. You can update your details at any time. Additionally, the person who finds your pet can share their location with you by sending them precise coordinates via Google Maps. As the owner, you will then receive an email with a link showing your pet’s exact location, so you can quickly reunite with your pet.